FAQ

COVID-19 UPDATE: Please note, Canada Post has suspended normal delivery guarantees for their parcel service; as such, delivery estimates outlined below may be impacted. Canada Post is prepared to adapt to the rapidly changing circumstances and implement contingency plans across the network to keep serving the country. We are working to ensure the safety both Canada Post employees and our staff to ensure we can continue to serve our you, our valued customers, in these unprecedented times.

If you have any questions, please Get In Touch.

Wear and tear for leather – Suggestions on Care

Most revere shoes are made of leather and should be cared for accordingly. Although leather is a durable material it cannot withstand all weather conditions and should not be used in place of rain or snow boots.

Sometimes finding shoe polish to match the colour of your boot exactly is difficult to find - if you want the biggest selection of colour polishes go to your local cobbler or shoe repair. The other important shoe care routine we suggest is an all protector, which should be used every 8 -10 wears.

How do I return my order?

Please find our Refund & Exchange Policy here.

How do I exchange my order?

Please find our Refund & Exchange Policy here.

How do I cancel an order?

In the event that you wish to cancel your order within 24 hours after placing it, please contact directly at 1-877-322-1941.

How much does shipping cost?

Canada Post fees for shipping in Canada are $10 per order. 

Do you deliver internationally?

No, revere Shoes only ships within Canada.

How do I know my shoe size?

Please find our Size Guide here.

Is it safe to use my credit card?

Yes. Credit card and order data is encrypted and secure through Shopify with SSL Certification.

Can I use a credit card to pay for my order?

Yes. You can pay for items in your shopping cart using VISA, MasterCard, AMEX or other credit cards in addition to PayPal.

How long will it take to get my order?

Depending on where you live it could take 3-7 days to get your order.

Can I return my shoes if I've worn them outside?

No. Shoes must be returned unmarked, without signs of wear and/or tear.

I have more questions, how do I get answers?

Feel free to contact us anytime at info@revereshoes.ca or toll free at 1-877-322-1941.